CRM & Marketing Automation

• Selection, implementation and optimization of CRM and MA platforms. 

• CRM migrations & system architecture. 

• Requirement analysis, testing and QA 

Business Analysis & QA

• Discovery workshops

• Requirements gathering and prioritization

• Documenting complex business processes

• Test planning

• API testing

• System validation for user migrations and new system rollouts

Payments & Subscription 

• Large subscription platforms 

• Payment troubleshooting and optimization

• Work with PSPs like Klarna, Adyen, Stripe, DIBS/NETS

• Reducing payment failures and customer churn

• Fraud and Abuse prevention 

Project & Program Management

• Leading cross-functional teams

• Agile delivery (Scrum, Kanban, SAFe)

• Go-live management, risk analysis, planning

• Steering committee communication and reporting

Bonnier Broadcasting

TV4

SEB

Mentimeter